Courses

  • 5 Modules

    A&O Induction

    We’ve put together a course containing useful information for Ultima colleagues working on the Allen & Overy account. By the end of this course, you…
  • 1 Module

    Anti-Bribery and Corruption

    Embracing Anti-Bribery: Your Vigilance Matters!

  • 1 Module

    Anti-Bullying & Harassment

    Bullying within the workplace can be hard to spot, but for the person being bullied, it can be emotional and physical turmoil. When you or…
  • 1 Module

    Anti-Money Laundering

    This course is your gateway to the world of anti-money laundering (AML) in the UK, and it’s designed for those who are new to the…
  • 2 Modules

    Browsing Safely

    Staying Safe in the Digital World

  • 2 Modules

    Call & Ticket Quality

    Ultima aims for all of our services to be excellent in quality and delivery – and we want you to be empowered and go on…
  • 5 Modules

    Call Centre Customer Service

    At Ultima, we believe that by empowering our people, they can go on to deliver powerful outcomes. For our colleagues who have a call centre…
  • 6 Modules

    Citrix Sales Training

    Ultima are a Citrix Platinum Solutions Advisor, and over the past 20 years have developed a strong strategic relationship, maintaining a large team of licensing,…
  • 1 Module

    Conflict of Interest

    A conflict of interest occurs when an employee’s personal or financial interests interfere or appear to interfere with their professional duties and obligations. At Ultima,…
  • 3 Modules

    Customer Service: Handling Complaints

    At some point, customers will leave us constructive feedback – and we can use it to empower us. Constructive feedback helps us grow, improves our…
  • 1 Module

    Cyber Security Awareness

    Great cyber security is the only thing that stands between us and the criminals on the internet. Without it, our personal data would be left…
  • 1 Module

    Data Protection

    Data protection should be obvious, but unfortunately, our data continues to be taken advantage of worldwide every single day. If you run a business and…
  • 1 Module

    Distributed Working

    The world has changed. Gone are the days of being forced to sit in a tall slab of concrete from 9-5. Today’s working environment is…
  • 2 Modules

    Diversity, Equality & Inclusion

    Respect lies at the heart of everything we do. We respect the dignity and worth of every individual, regardless of their background, identity, or position…
  • 2 Modules

    Diversity, Equality & Inclusion

    Respect lies at the heart of everything we do. We respect the dignity and worth of every individual, regardless of their background, identity, or position…
  • 7 Modules

    Dynamics365

    Microsoft Dynamics 365 is a cloud-based suite of enterprise resource planning and customer relationship management applications offered by Microsoft. Combines various functions such as sales,…
  • 2 Modules

    Empowering Dyslexic Thinking

    Dyslexia is a learning difficulty that primarily affects the skills involved in accurate and fluent word reading and spelling.  By the end of this course, you…
  • 10 Modules

    Finance in D365

    D365 may play a crucial in your role, so we have created a course that will guide you through how to make the most of…
  • 1 Module

    Freedom of Information

    Sharing Public Authority Information Since 2000

  • 0 Modules

    Getting Started With Excel

    Microsoft Excel is a spreadsheet tool for storing, organising, and analysing data. From tracking your expenses to preparing an invoice, Microsoft Excel has made it…
  • 1 Module

    Health & Safety

    Your organisation’s mission is to stand side-by-side with businesses to manage the demands and rewards of today’s ‘always-on’ digital world. At the core of this…
  • 1 Module

    Health, Safety & Wellbeing

    Ultima has policies and procedures to make sure that your workplace is safe and inviting. Every day we all embrace technology, but we must do it safely. Lifting requires a technique to prevent personal injury. We’ll cover how to move around the warehouse safely. Physical health is very important, but so is our mental health. Ultima has extensive support in place.

  • 1 Module

    ISO 9001

    Quality Management within your organisation is important, your customers know that your products are quality checked and they will only receive the best. ISO 9001,…
  • 3 Modules

    ISO Mandatory Training

    It is that time of year when we launch our mandatory information security training, which must be completed by all Ultima employees. In order to conform to…
  • 3 Modules

    ISO Mandatory Training

    It is that time of year when we launch our mandatory information security training, which must be completed by all Ultima employees. In order to conform to…
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