Call & Ticket Quality

Ultima aims for all of our services to be excellent in quality and delivery – and we want you to be empowered and go on to deliver powerful outcomes. As part of your role at Ultima, you’ll need to take calls. We’ve put together a course on how you can make the most of every call.

By the end of this course, you will be able to:
> Summarise how to provide excellent service when making and receiving phone calls
> Describe techniques you can use during a phone call
> List efficient working methods when handling tickets
> Explain how to create an accurate ticket