Getting Started With Excel

Microsoft Excel is a spreadsheet tool for storing, organising, and analysing data. From tracking your expenses to preparing an invoice, Microsoft Excel has made it…

Finance in D365

D365 may play a crucial in your role, so we have created a course that will guide you through how to make the most of…

Empowering Dyslexic Thinking

Dyslexia is a learning difficulty that primarily affects the skills involved in accurate and fluent word reading and spelling.  By the end of this course, you…

Dynamics365

Microsoft Dynamics 365 is a cloud-based suite of enterprise resource planning and customer relationship management applications offered by Microsoft. Combines various functions such as sales,…

Customer Service: Handling Complaints

At some point, customers will leave us constructive feedback – and we can use it to empower us. Constructive feedback helps us grow, improves our…

Citrix Sales Training

Ultima are a Citrix Platinum Solutions Advisor, and over the past 20 years have developed a strong strategic relationship, maintaining a large team of licensing,…

Call Centre Customer Service

At Ultima, we believe that by empowering our people, they can go on to deliver powerful outcomes. For our colleagues who have a call centre…

Call & Ticket Quality

Ultima aims for all of our services to be excellent in quality and delivery – and we want you to be empowered and go on…

A&O Induction

We’ve put together a course containing useful information for Ultima colleagues working on the Allen & Overy account. By the end of this course, you…

Diversity, Equality & Inclusion

Respect lies at the heart of everything we do. We respect the dignity and worth of every individual, regardless of their background, identity, or position…